Privacy policy

This Privacy Policy describes how your personal information is collected, used, and disclosed when you visit or make a purchase from esteraraujo.com (the “Site” or “we”). We respect your privacy and are committed to protecting your personal information. Additional questions and concerns about this privacy policy can be submitted through the contact form at the bottom of this notice.

We use your personal information for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Information Collection and Use

In order to fulfill your order and provide you with services and/or information, we may collect data and information such as:

  • Your contact details: name, billing address, shipping address, email address, and phone number.

  • Payment information (including credit card numbers) or bank payment details when you make a purchase.

  • Details of the product ordered.

  • Your preferences in receiving marketing from us and our third parties, as well as your communication preferences.

  • Information about how you use our Site and services.

  • Data about your web browser, equipment, IP address, time zone, cookie information, browsing actions and patterns, and search terms.

    This information is collected through different methods including:

  • Our day to day business dealings in providing products and services for you.

  • Customer support, surveys and providing feedback, and correspondence with us by post, email, phone, or otherwise.

  • As you interact with the website. Data may automatically be collected when you access our Site through cookies, server logs, and other similar technologies.

  • Via third parties such as analytics providers and financial institutions when you make a purchase or use our services.

    The purposes of collecting your personal data are for the following reasons:

  • To provide products or services to you to fulfill our contract, and arrange for shipping.

  • To provide invoices and/or order confirmations, and to provide you with information or advertising relating to our products or services when in line with the preferences you have shared with us.

  • To process your payment information and manage payments, fees, and charges.

  • To make recommendations about items that may interest you.

  • To communicate with you.

  • To screen for potential risk or fraud and protect our business and this website.

We use and share your personal data and information in accordance with the law in the following ways:

  • As needed to fulfill your order, to settle disputes, to provide customer support, and to provide services.

  • To protect your vital interests if you are physically or legally incapable of giving consent.

  • When you provide consent, such as by signing up for our email list, which you make revoke at any time.

  • When necessary, to comply with a legal obligation, applicable laws and regulations, court order, or in connection with a legal claim.

  • For the improvement of our services and compliance with our website terms.

Sharing Information and Disclosure:

Information is shared for limited reasons to fulfill our business activities. These are as follows:

Service providers. We use certain trusted third parties to perform functions and provide services to our shop. Such as, delivery companies.

Google Analytics. We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Professional advisers including lawyers, bankers, accountants, insurers, and auditors.

Compliance with laws. Information may be collected, used, retained, and shared if there is a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.

Facebook Ads. We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

We may use your personal information to provide you with targeted ads or marketing communications. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising for Facebook at https://www.facebook.com/settings/?tab=ads and Google at https://www.google.com/settings/ads/anonymous.

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal.

Data Retention

We will retain your Personal Information for our records as necessary to fulfill the purposes we collected it for. Including legal, regulatory, accounting, or reporting requirements. You may ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Data Security

We have implemented security measures to protect your data. We limit access to your data to third parties, agents, employees, and contractors who have a business need to know.

Third-Party Links

This Site includes third-party website links, plug-ins, and apps such as social media. We do not control these third-party websites and are not responsible for their privacy statements. By clicking on those links, third-parties may be able to collect and share data about you.

Your Rights

If you reside in certain areas including the EU, you have certain rights regarding your personal information. The following are rights that you may have in general or in certain limited cases.

  • Access (data subject access request). You may have the right to access and receive a copy of the information we have about you by contacting us.

  • You may have the right to change, restrict, or delete your personal information upon request.

  • You may be able to object to our processing of your information. We will delete your information unless we have a legal or legitimate and compelling reason to continue using that information.

  • Withdraw consent at any time where we are using your consent to process your personal data. This will not affect the lawfulness of any processing carried out before you withdraw your consent.

GDPR

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

Lawful Basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

  • Your consent;

  • The performance of the contract between you and the Site;

  • Compliance with our legal obligations;

  • To protect your vital interests;

  • To perform a task carried out in the public interest;

  • For our legitimate interests, which do not override your fundamental rights and freedoms.

CCPA

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below. If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address below.

Cookies

Our website uses cookies to improve your browsing experience, and to distinguish you from other users of our website. This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor. Cookies we use may store your IP address, user agent (operating system and browser), and geographical location.

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. They may be “persistent” and last until they expire or are deleted, or they may be “session” cookies which last until you stop browsing.

You can control, manage, and block cookies as you choose. Removing or blocking cookies could negatively impact your user experience on our Site.

Most browsers automatically accept cookies, but you can change this through your browser controls. For more information about cookies, how to modify your browser settings, or how to block, manage or filter cookies, visit www.allaboutcookies.org.

Please note that we have no control over third-parties who may also use cookies. Blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Sharing Information and Disclosure” section above.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We reserve the right to update and change this Privacy Policy from time to time as we deem necessary or as required by law. Changes will be immediately posted to the Site. You are deemed to have accepted the terms of the privacy policy on your first use of the website following alterations.

Contact

Questions or concerns about the way we process your personal data should be communicated through the listed contact info below.

Email us at contact@esteraraujo.com